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How Can We Help You?

Find answers to common questions, track your order, or get in touch with our support team

Orders & Shipping

How long does shipping take?

Standard shipping typically takes 3-5 business days within Nigeria. Express shipping (where available) takes 1-2 business days. International shipping may take 7-14 business days depending on the destination.

You will receive a tracking number via email once your order has been shipped.

How can I track my order?

You can track your order in two ways:

  • Use the order tracking form below with your order number
  • Check your email for the tracking link sent after shipping
  • Log into your account and view your order history
Do you ship internationally?

Yes, we ship to select international countries. Shipping rates and delivery times vary by location. International customers are responsible for any customs duties or taxes.

Contact our support team for a shipping quote to your country.

What are your shipping costs?

We offer free standard shipping on all orders over ₦100,000 within Nigeria. For orders under ₦100,000, shipping is ₦2,500 for standard delivery and ₦5,000 for express delivery.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, unworn, with all original tags attached. Custom-made items are non-returnable unless defective.

To initiate a return, please contact our customer service team with your order number and reason for return.

How do I get a refund?

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds are issued to your original payment method.

You will receive an email confirmation once your refund has been processed.

Can I exchange an item?

Yes, we offer exchanges for size or color within 14 days of delivery. Please contact our customer service team to initiate an exchange. Additional shipping fees may apply.

Products & Sizing

How do I find my correct size?

Each product page includes a detailed size chart. For the best fit, we recommend taking your measurements and comparing them to our size guide.

If you need custom measurements, you can provide your measurements during checkout for a perfect fit.

Are the colors accurate?

We strive to display product colors as accurately as possible. However, due to different monitor settings, slight color variations may occur.

What materials do you use?

We use high-quality materials including cotton, polyester, linen, and blends. Each product page lists the specific material composition.

All our products are carefully selected for quality and durability.

Payment

What payment methods do you accept?

We accept the following payment methods:

  • Cash on Delivery (Nigeria only)
  • Bank Transfer
  • Credit/Debit Cards (Visa, Mastercard)
Is my payment information secure?

Yes, we take security seriously. All payment transactions are processed through secure, encrypted connections. We do not store your full payment information on our servers.

Account

How do I create an account?

Click on "My Account" at the top of the page and select "Register". Fill in your details to create an account. This will allow you to track orders, save your wishlist, and enjoy faster checkout.

I forgot my password. What should I do?

Click on "My Account" and then "Forgot Password". Enter your email address, and we'll send you a link to reset your password.

How do I update my account information?

Log into your account and go to "Account Settings" where you can update your personal information, shipping addresses, and email preferences.

Still Need Help?

Email Us

Get a response within 24 hours

info@aagmaifata.com
Call Us

Mon-Fri, 9AM - 6PM

+1 (234) 567-8901
WhatsApp

Quick response on WhatsApp

+12345678901

Track Your Order

Enter your order number to check the status of your delivery

Shipping Process

Order Placed
Order Confirmed
Processing
Shipped
Delivered